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Payment
We require payment in full within 1 business day of order placement. All cancellations must be made within 24 hours of placement of order by calling (858) 334-8552. After that time period, the item(s) will be shipped out and the buyer must return the items at his/her own expense in order to receive a refund. We accept as payment Visa, Mastercard, AMEX, Discover, and PayPal. We do not accept cash, personal or company checks, cashier's checks, money orders. If your billing and shipping addresses are not the same, please be sure to inform us.
Shipping
Our items are all packaged in gift boxes. We provide shipping via USPS, offering First Class (3-5 business day), Priority Mail (2-3 business day), and Express Mail (overnight) service, and we insure all shipments. We ship our items Monday-Friday to all 50 states, including Alaska and Hawaii. International shipping is not available. Custom orders ship within 7-10 business days of placement of the order. Gift shipping is available; please contact us for details at (858) 334-8552.
Refunds and Exchanges
We accept returns and/or exchanges of unworn jewelry/accessories in brand-new condition, in its original packaging, within 10 days of the items' receipt by the buyer. The buyer is responsible for the shipping cost of returned items. We do not allow returns of custom items.
Additional Policies and FAQs
Bulk order requests are available, as are custom design orders. For bulk orders and custom designs, payment in full is required before items will be shipped.
CristalCreations believes in giving back to the community, as as such, 10% of our profits are donated to St. Jude's Children's Research Hospital. www.stjude.org
Last Updated January 27, 2010
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